While we can arrange things with the intent to communicate certain information, we can't actually make information. Our users do that for us.

Location 98

What we intend to do determines how we define words like good and bad.

Location 179

We live our lives across channels. It's common to see someone using a smartphone while sitting in front of a computer screen, or reading a magazine while watching TV.

Location 299

When you discuss a specific subject, you subconsciously reference part of a large internal map of what you know. Other people can't see this map. It only exists in your head, and it's called your mental model.

Location 322

The more diagrams you get to know, the more tools you have. The more ways you can frame the mess, the more likely you are to see the way through to the other side.

Location 376

If you spend all your time thinking about how far the finish line is and fearing never getting there, you'll make slower progress or never make it at all.

Location 459

We listen to our users and our guts. There is no one right way. There is only your way.

Location 618

Be careful not to fall in love with your plans or ideas. Instead, fall in love with the effects you can have when you communicate clearly.

Location 625

To effectively arrange anything, we have to choose methods for organizing and classifying content in ways that convey the intended information to our intended users.

Location 759